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Hire the best Customer Service Representatives
Save and hire remote Customer Service Representatives
A Customer Care Representative has a major responsibility of ensuring that a business has a good relationship with its customers. They mostly deal with customer concerns, complaints, or questions being directed to customers to respond well and pleasantly to their inquiries. They also ensure effective communication since they comprehend the expectations of the customers of a certain firm and thus customer loyalty is promoted, which helps in speeding up the growth of the company. CC reps play an important role in figuring out what issues can potentially cause customer frustration or desertion. They capture data from customers on goods and services, to enhance the attributes of ‘consuming products, services and processes daily’.
Why pay £2,917 when you can pay £556?
Hiring a Customer Service Representative should be quick and affordable. At Black Piano, we work with you to find, hire and manage top talent from India, costing just £556 per month for executive roles. You can enjoy huge savings of up to 81% compared to £2,917 in the UK.
How do we do it? India’s large educated population, lower cost of living and favourable exchange rates make it easy to hire great people affordably. UK hiring costs are soaring, and with increases to minimum wage and Employers National Insurance (NICs), offshoring with Black Piano is the smartest way to control costs and protect margin.
We manage everything, from recruitment to payroll, compliance to HR, so you can focus on growing your business while keeping costs low and profits high. Partnering with Black Piano will revolutionise your bottom line so you can get back to enjoying or re-investing your hard-earned profits.
Role seniority
UK salary
India salary
Saving
Executive
(1-4 years)
(1-4 years)
£2,917
£556
81%
Senior
(4-8 years)
(4-8 years)
£3,750
£926
75%
Manager
(8-12 years)
(8-12 years)
£4,792
£1,389
71%
Why hire a Customer Service Representative?
Enhance customer satisfaction
Customer Service Representatives are one of the most important components of a company where your customers always feel the important part of the company. The function of Customer Support Representatives is to respond in a timely, clear, and helpful manner to questions or issues from customers, be it a complaint or involving a product. Unlike traditional methods of running a business that answers relevant issues while ignoring the client’s emotions, this form of attention ties the client emotionally to your brand. If customers are happy with the products and services being offered by your business, then they are more likely to purchase from you in the future and recommend friends and their experiences to third parties through word of mouth. Sometimes customer care service alone can’t bring desired results, hire IT support as well or hire complete service desk team for top tier customer experience.
Spare time for the most important business activities
If businesses attempt to coordinate customer service without professionals assigned to this job, it may result in many problems. Salespeople, marketers, or even managers get engaged in handling customer queries, which though not wrong, in effect, makes them lose focus on their core responsibilities. When you hire Customer Service Representatives, you ensure that your employees are allowed to work on the areas that you know offer the most value, be it product designing, business planning, or operations management. The separation of tasks makes everyone more effective in their roles, and organisational segments within your business become more efficient without compromising on customer experience.
Improve brand reputation
Customer Care Agents are the first people a customer encounters and that image is the one that the customer will remember about your business. A good Customer Service Representative can make a once unhappy customer into a lifelong customer by responding to the customer complaint professionally and giving the customer a resolution that makes them feel valued and understood. Such an experience can greatly improve your brand’s position in the market quite effectively. This explains why even good experiences go viral in the era of social media and the internet while poor customer care acts quickly go viral to a troublesome extent.
Boosting sales and customer loyalty
A trained Customer Service Representative will not only deal with complaints but an efficient Customer Service Representative will support your selling and retention initiative. That way, when the customer visits, they can propose products or services similar to the one the customer needs, or an upgrade that the customer might not have thought of. Also, when people interact or rather engage with a Customer Service Representative, there will always be a feeling of trust which makes the customers stick with you. In this case, the concept of merging relationship building and the potential of selling this to the same customer may help increase revenues and thus help customer retention, which can be key elements that help sustain the business in the long run.
What do Customer Service Representatives do?
Customer Service Representatives are the frontline operators engaging in communication for purpose between a business and its customers. They answer queries, manage complaints and give any required information about products or services. It endeavours to improve customer happiness and encourage customer loyalty while configuring an ambassador for the brand through prompt, helpful, and empathetic service in various media.
How can a Customer Service Representative support your business?
A Customer Representative does magic to your business, it keeps customers satisfied and earns a footprint in customer retention, solving queries with promptness and resolving issues effectively. Their positive interactions help the reputation of the brand besides returning repeat business, which leads to immediate growth and success.
How to hire the best Customer Service Representative?
A Customer Service Representative can make or break your image, so better to hire from best country known for customer service that is India. Black Piano can help you in hiring best talent from India within your budget. Just connect and tell us what you are looking for and rest will be managed by our dedicated team. We will find you a perfect match within a week or less (if urgent). If you want to hire global talent within your budget- Connect with Black Piano!
What are the qualifications/certifications required by a Customer Service Representative?
Though formal qualifications may vary from job to job, most Customer Service Representatives will find NVQs in Customer Service or equivalent qualifications to be very helpful certification points. Excellent communication skills, familiarity with CRM tools, and training in conflict resolution or time management will be much sought after.
We handle it all
We quickly find top talent for your business and employ them on your behalf, but they still work solely for you! We do all the extra admin that comes along with recruitment and employment, such as supplying laptops, managing payroll and handling HR responsibilities. We told you we're awesome.
Find
There is no denying that the process of recruiting the right employee can take time, thus we ensure that we employ every opportunity to source from a large database and also using proper technology in the recruitment of employees. Whether you are looking for specialised skills, experience in a specific field, or the right cultural fit for the organisation, we immerse ourselves in the market, sifting through resumes of candidates that are fit for your requirements.
Hire
We supervise all aspects of the onboarding process so that both the new Customer Service Rep and your organisation feel comfortable. Starting from the primary discussions that encompass salaries and contracts and ending with preparing all the needed papers and documents, we conduct all the work. We also provide the employee with all they need to get to work from the very first day ranging from the provision of hardware like laptops to software and login details.
Manage
We further help you with entire employee management solutions. This involves processing salaries and entitlements and ensuring that your business is in full compliance with the law on employment. We also offer HR consultancy services helping you with performance, development and management of employees. Administrative muck, such as paperwork related to employee relations and performance, as well as termination, if ever it comes to that, worry not because we’ve got it all covered for you.
Learn about remote hiring...
Clients we’ve helped
Black Piano brings deep expertise in building and maintaining offshore teams with best-in-class people, processes and culture. Very quickly, they have become a fundamental part of our company and have influenced greatly our IT delivery milestones.
Fabiano, CEO
Parabellum RE
Working with Black Piano as our strategic resourcing partner has been an absolute game-changer for NFS Technology. When we embarked on the development of a completely new solution, we knew we needed a team with precisely the right skills to bring our vision to life. Black Piano stepped in seamlessly, expertly setting up a brand-new team tailored to our project's unique requirements.
Seraj, Senior Director Product
NFS Technology
With Black Piano, we have built an offshore team of dedicated and talented individuals who have completed multiple MVPs in exceptional time and quality. Black Piano deeply understand our needs, going above and beyond to connect us with the right candidates.
Charlie, Portfolio Manager
New Future Ventures
We started working with Black Piano only 6 months ago and in that time we’ve built a team of 23 performance marketing professionals. When I met Black Piano, I wanted to set up an offshore team, and I was thinking about going it alone. Give Jonathan a call, and let him and his team guide you through the process. The speed they work is exceptional, their pricing is fair and transparent, and the additional support we get is invaluable. We’re true partners!
Nathan, CEO
Make Me Local
The Black Piano partnership is reliable and efficient, and has resulted in our ability to deliver timeously to our clients. The best value in the relationship comes from the continual interaction with Jonathan and Abhishek. It is very easy to work with them as they are accommodating to our business needs during challenging situations. This has undoubtedly created a winning formula for success.
Steve, Operations Executive
Altron
Black Piano has been a game-changer for our company, leveraging their expertise and knowledge to source the best talent while saving us a significant amount of time on recruitment, interviewing, and management. Their services have been invaluable in helping us streamline our operations and achieve our business objectives.
Luis, Managing Director
Parabellum RE
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FAQs
How do you manage payroll and benefits for remote customer service teams?
Offshore Customer Service Agents’ payroll, benefits and other HR duties are managed by our in-house HR department, so that you can focus on your core business.
How quickly can I hire a remote customer service team through Black Piano?
Remote Customer Service Representatives can be hired within a week through Black Piano.
What are the benefits of offshoring customer service roles with Black Piano?
Customer support outsourcing with Black Piano reduces your operation cost, maximises your revenue and your service centre is functional around the clock- 24/7.
How do you handle replacements if a Customer Service Representative isn't a good fit?
You are not happy with the performance of the Customer Service Representative; we can replace them with new talent.
What is the minimum contract duration for hiring remote employees?
This completely depends on you; they can be hired for 3 years or 3 months.
